Refund and Cancellation Policy

Thank you for choosing Finvax. We strive to provide high-quality financial education courses and services. This Refund and Cancellation Policy outlines our guidelines regarding refunds and cancellations for purchases made on our website. Please read this policy carefully before making any purchase.

Refund Eligibility

1.1. Course Fees: We offer a refund within a specified timeframe for course fees under the following conditions:

1. You request a refund within three days from the date of purchase.
2. You have not accessed or completed more than 50% of any course content.
3. The refund request is not for any free or discounted courses or promotional offers.

Refund Process

2.1. To request a refund, please contact our customer support team at hello@finvax.co. We may require additional information to process your refund request.

2.2. Once your refund request is received, we will review it within seven days and notify you of the status and any further steps required.

Refund Method and Timeline

3.1. Refunds, if approved, will be processed using the same or any other available payment method used for the original purchase.

3.2. The timeline for refund processing may vary depending on the payment provider and may take up to fourteen business days to reflect in your account.

Cancellation of Subscription

4.1. If you have subscribed to a recurring payment plan, you may cancel your subscription at any time.

4.2. To cancel your subscription, please log in to your account and follow the cancellation instructions provided.

4.3. Cancellation requests must be made prior to the next billing cycle to avoid additional charges.

4.4. Upon cancellation, you will retain access to the subscribed content until the end of the current billing period, and no further charges will be incurred.

Non-Refundable Fees

5.1. The following fees are non-refundable:

1. Any fees for services rendered, such as expedited processing or additional support.
2. Any fees associated with third-party payment processors or financial institutions.

Course Modifications or Cancellations

6.1. While we strive to ensure course availability and continuity, we reserve the right to modify or cancel courses, in whole or in part, at our discretion. In such cases:

1. If a course is modified significantly or canceled before completion, we will provide a suitable alternative or refund the applicable fees, as determined by us.
2. If a course is modified or canceled after completion, no refunds will be provided.

Exceptional Circumstances

7.1. In exceptional circumstances, such as technical issues or unforeseen events, we may consider refund requests outside the specified refund eligibility criteria. Such requests will be evaluated on a case-by-case basis at our discretion.

Contact Us

8.1. If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team at email hello@finvax.co